Job Title: Help Desk Technician I
Location: Bartlesville, Oklahoma
Schedule: 24/7 availability required
Our client is seeking a Help Desk Technician 1 to work within their facilities located in Bartlesville, Oklahoma on a 1-year assignment with the possibility of extension.
Responsibilities May Include:
- Providing professional and courteous technical support to customers regarding network connectivity, credit card acceptance, fuel allocation supply management, and extranet support.
- Responding to customer inquiries via phone, IM, online networks, and email.
- Troubleshooting and resolving issues related to credit card processing, point-of-sale (POS) hardware/software, and network connectivity.
- Facilitating customer supply requests based on established guidelines.
- Assisting with credit card settlement system inquiries, including retrieval requests, chargeback inquiries, batch totals, and reconciliation.
- Maintaining accurate records and meeting job performance targets related to customer service, productivity, and quality.
- Staying up to date with technical knowledge on all assigned software, hardware, and web-based platforms.
Position Requirements:
Basic/Required:
- Legally authorized to work in the United States.
- High School Diploma or GED equivalent.
- Availability for all shift schedules, including overnights (8 PM – 8 AM), evenings, weekends, and holidays.
Preferred:
- 1+ year of IT Help Desk or technical support experience.
- Familiarity with POS equipment and network communication methods such as broadband, VSAT, and DSL.
- Proficiency in Microsoft Office applications.
- Strong problem-solving skills, with the ability to analyze data and draw valid conclusions.
- Excellent interpersonal and communication skills.
- Ability to read, interpret, and write professional reports, business correspondence, and procedure manuals.