Our client is a budding cyber security startup that is looking to expand in APAC. They specialize in network test, monitoring, and assurance solutions to communications service providers, and enterprises segment.
Responsibilities:
- Serve as the main point of contact in all matters related to client concerns and needs
- Build and strengthen client relationships to achieve long-term partnerships, connecting with key business executives and stakeholders
- Maintain accurate client records, keeping track of any contract updates and renewals
- Liaise and work between customers and cross-functional internal teams to ensure the timely and successful delivery of our solutions according to customer needs
- Develop a thorough understanding of our products and service offerings to better upsell and cross-sell to clients
Key Requirements:
- Possess minimum 4 years of account and customer experience as an Account Manager, Key Account Manager, Sales Account Manager, Customer Service Manager or relevant role, with knowledge in the IT sector is preferred
- Critical thinking and problem solving skills
- Demonstrate ability to communicate, present and influence key stakeholders at all levels of an organization, including executive and C-level
- Proven ability to manage multiple account management projects at a time, while maintaining sharp attention to detail
- Proven track record of meeting or exceeding quotas and receiving positive customer feedback
- Strong interpersonal, communication (both verbal and written) and presentation skills
Don’t miss out on this opportunity!
You may also contact me directly at Donald.maclary@airswift.com
Permanent
Perth, Western Australia, Australia
