Position: Accounts Receivable Analyst
Duration: 6 months contract
Schedule: Monday – Friday & 8 hours per day (hybrid rotation)
Location: Melbourne, VIC
About the job
We’re looking for Accounts Receivable Analyst to join our Melbourne team.
Job Purpose
- Provide key account level, service and accounts receivable analysis and collections to Premium Fuels and Lubricants customers.
- Lead key and complex customer and business engagements to ensure company’s debtor position is proactively managed in line with the company’s Credit Policy ensuring both working capital impact and risk to the Business Units are minimised.
- Provide an escalation point for regional AR teams in Pune and in ANZ for complex issue resolution across non key/strategic portfolios
- Act as the backup and support to the Senior AR/Cash Analyst in the day-to-day operational activities of the team/business as required but not limited to times of absence. Be able to step into the team leader or specialist role on key CI initiatives, Peer Reviews, Debt reviews, Operational Reviews & team management etc.
- Proactive relationship management of ANZ Premium Accounts, managing aspects including: account queries, portfolio management, receivables, ensuring a streamlined and highly accountable service offering through end-to-end Order to Cash (O2C) processes
- Develop informed and engaged customer relationships to maximise the customer experience across O2C processes for key and strategic accounts
- Manage and effectively respond to Premium Account queries in accordance with current SLA/KPI and liaise with other areas of the business to facilitate resolution
- Proactive Premium Account management with detailed understanding of our customer’s O2C cycle to allow payments to be received on time
- Outbound direct telephone communication with customer to facilitate account payments and query resolution
- Build and maintain proactive relationships with the GBS Customer teams & company’s Business Partners
- Liaise with our offshore teams on payment interface, matching, allocation and account reconciliations
- Contribute to debtor reports & territory analysis as per agreed timeframes
- Provide in depth analysis of portfolio & recommendations on accounts
- Present Premium Accounts portfolio status to the business as required
Key Challenges
- Work across a diverse range of Premium Account portfolios and effectively negotiate customer adherence to terms
- Maintain exceptional external & internal relationships with view to improving processes
- Working across diverse cultures, locations and global processes.
- Required to work some public holidays
- Rotating late shift roster may be required
- Engage with O2C process teams to support delivery of positive customer O2C experience Engage with Sales Team across the ANZ, Regional and Castrol business to support streamlined service delivery to customer
- Partner with company’s Global Business Service Centres & BPO‘s to manage Accounts receivable related activities & build efficiencies
- Minimum 4 years’ experience in a key relationship-based accounts receivables role
- Excellent communication, interpersonal, influencing and negotiation skills
- Excellent numerical, organisational and time management skills
- Demonstrated experience in developing and maintaining effective relationships with key internal and external parties
- Demonstrated experience in developing a network of contacts to assist in achieving overall business objectives
- Computer Literacy – intermediate to advanced Excel, Word Outlook, JDE, Salesforce, SAP preferred though not essential
Thanks
