Location: On site in Dar-es-Salaam
Language: Fluent in English.
Contract Duration: 1 year contract (possibility of getting extended)
Key Words: System Administration, Business integration, Administration, Finance, Systems Management, Procurement, HR.
Airswift is looking for a Business Systems Administration to work with one of our customers in Dar-es-Salaam.
Job Summary:
Within the Finance and Administration division and directly reporting to the Finance Controller, your main responsibilities are to:
Requirements:
- Fluency in English.
- Bachelor’s degree in information technology.
- Experience in technical specialty (ERP and HCM applications support, security, data management).
- Proficiency in the usage of business systems / ERPs: Finance, HR, Contract & Procurement, Cloud-based solutions, Treasury and services.
- Finance background and experience is a plus.
Responsibilities:
Business Support
- Provide Tier 0 and Tier 1 support (Workday and FIS).
Manage Knowledge Database, User Documentation, FAQs (Workday and FIS). - Supervise the Ticket intake, the ticket queue assignment (Jira for Workday, SNow for FIS).
- Provide pre-script standard incident resolution (Workday and FIS).
- Assist the future deployment of Workday modules.
- Manage the integration with other business systems (such as Maintenance, Payroll, digital signature, scanning)
- Open Business cases in Workday Community for identified issues.
- Follow all small and large system evolutions requested by users and developed by AMS
- Follow all SaaS application upgrades and measure their impact for the users.
- Contribute to a more efficient and comprehensive
- usage of the Business Systems.
- Guarantee and follow systems quality, performance, and availability.
- Follow data integrity.
- Organize and conduct business reviews (needs + functional evolutions, priorities) and carry out complete follow-up of the requests impacting the tools for the activity of the business client.
- Implement KPIs to monitor and improve activity (management of cost, problem rate, productivity, etc.).
- Guarantees with the solutions and service providers the maintenance of the overall applications operations’ quality and performance.
- Coordinate the project's "Key-users" network with business entities.
- Be the main point of contact for Workday, FIS, and AMS.
- Follow the budget related to Workday, FIS, and AMS.
- Ensures compliancy of every dataset with operations, projects and business processes standards.
- The service holder shall always demonstrate a continuous commitment to the project's H3SE standards.
The next steps
We have an exceptional team in place, and we are pleased to be able to appoint a further person to our growing business. We are aware that you may not ‘tick all the boxes,’ but if you believe you can genuinely offer some valuable skills and experience to our business, please in the first instance then please contact our recruitment partner Pedro Calcagno at pedro.calcagno@airswift.com
