Airswift is seeking a skilled IT Infrastructure Operations Specialist to join our cross-functional operations team supporting the Montney site.
This dynamic role requires expertise in mobility, desktop systems, and telecommunications. You'll play a critical role as an IT liaison, fostering strong business relationships while ensuring seamless operational technology support in a fast-paced Oil & Gas environment.
Key Responsibilities
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Customer Support & Troubleshooting:
- Serve as the primary point of contact for IT support, resolving desktop, laptop, and mobile device issues, including hardware, software, printers, scanners, and peripherals.
- Troubleshoot and repair desktop systems to ensure seamless integration with networks, drives, and business applications.
- Communicate with end-users via phone, email, and remote diagnostics to address, replicate, and resolve reported issues.
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Network & Telecommunications Support:
- Collaborate with the Telecommunications (TCOM) team to maintain and enhance field network infrastructure, including Well Pad Business Communications and hardware replacements.
- Troubleshoot complex network issues using peer-to-peer communication analysis and packet captures.
- Plan and implement network changes, ensuring minimal impact on Oil & Gas operations.
- Assist in monitoring and reporting network performance metrics to BU Operations and IT leadership.
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Process Control Support:
- Work with the IT Automation team to manage Process Control Networks (PCN), ensuring uninterrupted production by maintaining connectivity.
- Support installation, commissioning, and troubleshooting of process control systems at production facilities.
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Wireless Technology Support:
- Provide hands-on support for various wireless technologies, including microwave communication (point-to-point and point-to-multipoint), Wi-Fi (802.11), land mobile radio systems (LMR), and SCADA systems (RTUs, PLCs, data collectors).
- Coordinate with contractors for site visits and issue resolution.
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Inventory & Vendor Management:
- Track IT hardware inventory and collaborate with vendors to maintain and expand network cabling as needed.
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Project Participation:
- Contribute to testing, documentation, and implementation of IT-related projects.
Qualifications
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Experience:
- 3–5 years of relevant experience in IT infrastructure operations or similar roles.
- Experience with Oil & Gas operations is an asset but not mandatory.
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Technical Skills:
- Proficient in troubleshooting and configuring desktop systems, networking equipment, and wireless technologies.
- Basic understanding of network communication protocols and infrastructure.
- Familiarity with SCADA, PCN, and automation systems is highly desirable.
