Responsibilities:
- Perform onsite installations, implement continuous improvement programs, conduct parts overhauls, and carry out preventive maintenance, modifications, and repairs on equipment.
- Troubleshoot and resolve technical issues related to semiconductor equipment and systems, including computer systems, complex software, and networked or wireless systems.
- Coordinate logistics and communicate with customers on equipmentrelated issues.
- Address customer complaints and provide timely solutions to resolve their concerns.
- Report common customer complaints to management to facilitate future improvements.
- Monitor product performance and deliver regular update reports and feedback on customer service requests.
- Minimum a Degree or Diploma in Electrical/Electronic/Mechanical/Mechatronic Engineering with at least 2 years of field engineering experience within the semiconductor equipment or machinery space.
- Excellent communication and interpersonal skills to interact with customers and stakeholders across all levels.
- A highly motivated individual capable of working independently with minimal supervision.
- Strong employer branding, top 5 among their competitors.
- Attractive compensation and employees’ benefits
- New expansion role with visible career prospect and proven job stabilities.