Field Service Engineer - Taiwan

singapore, Singapore

Job Reference 1249928

Location singapore, Singapore

Industry IT - Semiconductors

Function Field Services

Job Type Permanent

Date Added October 15, 2024

Field Service Engineer (Taiwan)
Job Description
  • Responsible for customer service and support of company products, including but not limited to repairing / troubleshooting of probe cards
  • Manage field escalation to provide quick solutions and/or leading engineering work and driving effective, timely communication with customers
  • Provide customer training, preventive maintenance, continuous improvement programme at the customer site
  • Compile and maintain the database of product performance at field
  • Identify opportunity and provide innovative solutions to improve customer’s overall use of the company probe cards
  • Provide problem solving recommendations or solution by communicating with a customer and internal company worldwide team
  • Maintaining excellent customer relationship through technical support and communication.
  • Support operation in the Taiwan service center when required


Requirements:
  • Degree in Electrical Engineering or related degree
  • Min 3 years test engineering experience in semiconductor and/or application engineering in Automated Test Equipment (ATE) company or semiconductor capital equipment. Experience in probe card is advantageous.
  • Experience in customer service and support
  • Excellent customer managements and interface skills
  • Ability to present technical information in a dynamic, detailed, and credible way
  • Business level of communication skills (verbal/written) in English
  • Knowledge of electronics and semiconductor manufacturing (Especially, back-end semiconductor test desired)
  • Personal car for traveling to provide customer service.

Don’t see a job for you? Register for our candidate portal

Sign in or register for Airswift Digital to stay updated with recommended jobs.

Visit our candidate portal