JOB DIMENSIONS:
An IST (Information Systems and Technology) Support Officer is a professional providing technical assistance and support for various information systems and technology-related issues within the company and particularly on site. His/her primary role is to ensure the smooth functioning of the organization's IT infrastructure and to assist employees or users with any IT-related problems they may encounter for Windows environment, remote sites for 200 users, 200 workstations, 20 servers, network printers, 150 ToIP phones, video-conferencing system, structure cabling and radio system.
HSE AND PERSONAL STATEMENT – AT ALL TIMES THE JOB HOLDER WILL:
- Demonstrate personal commitment to the HSE Policy.
- Ensures compliance with all relevant Statutory and Company HSE standards.
- Actively participate in Company safety awareness and initiative schemes.
- Adapt to changes in work practices and job activities.
- Act in the best interest of the Company at all times.
- Adhere to the values and principles of the Company Code of Conduct at all times.
ACTIVITIES:
Technical Support: Responding to user inquiries and providing technical assistance via various channels (phone, email, chat, in-person) for hardware, software, network, and other IT-related issues.
Troubleshooting: Identifying and diagnosing technical problems and working to resolve them in a timely manner. This may involve remotely accessing systems, conducting tests, and utilizing diagnostic tools.
System Maintenance: Performing routine maintenance tasks such as software updates, patches, system backups, and monitoring system health to ensure optimal performance and security.
Hardware and Software Installation: Installing, configuring, and upgrading hardware components (computers, printers, peripherals) and software applications.
User Training: Providing training to users on how to use various software applications, tools, and systems effectively.
Documentation: Creating and maintaining documentation for IT processes, procedures, and issue resolutions to facilitate knowledge sharing and problem-solving.
Security: Assisting with cybersecurity measures, such as implementing security protocols, educating users about best practices, and ensuring compliance with security policies.
Remote Support: Providing remote assistance to users who may be working from different locations, including troubleshooting remote access and connectivity issues.
Collaboration: Collaborating with other IT team members and departments to address complex technical issues and contribute to IT projects.
Continuous Learning: Staying updated with the latest technological trends, certifications, and industry developments to enhance skills and knowledge.
Customer Service: Delivering excellent customer service by maintaining a professional and courteous attitude while interacting with users.
ACCOUNTABILITIES:
- Ensure good quality Information Systems support to users, make sure that the affiliate users IST needs are met.
- Ensure the effectiveness, availability, and reliable business application to all users in the organization.
- Customer service oriented, excellent written and verbal communications skills, ability to multi-task, work well with others.
REQUIRED QUALIFICATIONS/EXPERIENCE:
- Good knowledge of English spoken & written.
- + 10 years IST studies.
- Network & ToIP: good knowledge and experience of IP routing, switching and ToIP and related Cisco technologies; competencies should match at minimum the Cisco following certifications: CCNA Routing & Switching + CCNA Voice.
- Microsoft Windows: strong knowledge and experience of Windows 7 support and troubleshooting in the Enterprise; knowledge should match at minimum the Microsoft MCSA Windows 7 certification.
- IT Service Management: knowledge of the ITIL fundamentals.
- Customer service oriented, excellent written and verbal communications skills, ability to multi-task, work well with others.
If this sounds like you, register and APPLY NOW!
This position is open to PNG Nationals ONLY. Due to the large volume of applications received, we will contact ONLY the shortlisted candidates. If you do not hear from us after One week of the closing date, please consider your application unsuccessful for this position.
However, we will keep your CV on our database for future reference.
Application closes on the 12th of July 2024
