IT Project Admin
Perth, Western Australia, Australia
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Job Reference 1248106
Location Perth, Western Australia, Australia
Industry IT - Cloud & Infrastructure
Function IT & Telecoms
Job Type Contract
Date Added September 3, 2024
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21 Nov 2024
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As a Business Analyst you will be an inquisitive and strategic thinker who seeks to not only understand the root cause of a business or end user problem/opportunity, but to understand the drivers, asking the right questions at the right time. You will act as a critical friend, collaborating with and enabling stakeholders to make informed decisions based on sound analysis. .
You will work within the Business Analysis Service Framework to deliver a range of services that support the business in IT enabled change. You will also be encouraged to help support the continual progression of the Business Analysis Service, acting as a champion for it, fostering new relationships to build and grow its use and suggesting new ways of working to ensure it remains aligned to the needs of the business.
JOB RESPONSIBILITIES
Undertake analysis to understand how a business area works, considering the people, organization, processes, information, data and technology
Identify and elaborate user and business needs to enable effective design, development and business change
Ensure new solutions and services meet business and user needs, and are aligned with organizational goals
Understand any business and policy constraints that need to be considered, and assess the implications
Identify areas for improvement, explore feasible options, analyze the effects of change and define success measures
Take ownership for improving your own knowledge of business analysis, methods and tools and play an active role within the BA practice and wider community in sharing knowledge and supporting other members
JOB QUALIFICATIONS
Higher Education
Advanced English (required)
Experience working with systems integrators
Experience working with software development tools, such as Azure DevOps, to gather and manage requirements.
Experience in sales-related processes, this covers CRM (Salesforce), ERP (Oracle) and subscription management (Zuora).
BCS Diploma in Business Analysis
IIBA Certified Business Analysis Professional
ABOUT AIRSWIFT
Airswift serves as a strategic partner to our clients in STEM industries. We offer a turnkey workforce solution to acquire, mobilise and employ top talent in over 70 countries. With 800 employees in over 60 offices worldwide, 7,000 contractors and a candidate database of 1.5m specialists, our geographical reach and pool of available talent, experience and expertise is unmatched in the industry. We are proud to serve as a trusted advisor to clients looking to expand their operations internationally and offer employer of record services, payroll outsourcing, as well as HR consulting.
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- Perform onsite installations, implement continuous improvement programs, conduct parts overhauls, and carry out preventive maintenance, modifications, and repairs on equipment.
- Troubleshoot and resolve technical issues related to semiconductor equipment and systems, including computer systems, complex software, and networked or wireless systems.
- Coordinate logistics and communicate with customers on equipmentrelated issues.
- Address customer complaints and provide timely solutions to resolve their concerns.
- Report common customer complaints to management to facilitate future improvements.
- Monitor product performance and deliver regular update reports and feedback on customer service requests.
- Minimum a Degree or Diploma in Electrical/Electronic/Mechanical/Mechatronic Engineering with at least 2 years of field engineering experience within the semiconductor equipment or machinery space.
- Excellent communication and interpersonal skills to interact with customers and stakeholders across all levels.
- A highly motivated individual capable of working independently with minimal supervision.
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- Attractive compensation and employees’ benefits
- New expansion role with visible career prospect and proven job stabilities.
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