Principal Backend Engineer
Singapore , Singapore
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Job Reference 1244369
Location Singapore , Singapore
Industry IT - Cloud & Infrastructure
Function IT & Telecoms
Job Type Permanent
Date Added June 10, 2024
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As a Business Analyst you will be an inquisitive and strategic thinker who seeks to not only understand the root cause of a business or end user problem/opportunity, but to understand the drivers, asking the right questions at the right time. You will act as a critical friend, collaborating with and enabling stakeholders to make informed decisions based on sound analysis. .
You will work within the Business Analysis Service Framework to deliver a range of services that support the business in IT enabled change. You will also be encouraged to help support the continual progression of the Business Analysis Service, acting as a champion for it, fostering new relationships to build and grow its use and suggesting new ways of working to ensure it remains aligned to the needs of the business.
JOB RESPONSIBILITIES
Undertake analysis to understand how a business area works, considering the people, organization, processes, information, data and technology
Identify and elaborate user and business needs to enable effective design, development and business change
Ensure new solutions and services meet business and user needs, and are aligned with organizational goals
Understand any business and policy constraints that need to be considered, and assess the implications
Identify areas for improvement, explore feasible options, analyze the effects of change and define success measures
Take ownership for improving your own knowledge of business analysis, methods and tools and play an active role within the BA practice and wider community in sharing knowledge and supporting other members
JOB QUALIFICATIONS
Higher Education
Advanced English (required)
Experience working with systems integrators
Experience working with software development tools, such as Azure DevOps, to gather and manage requirements.
Experience in sales-related processes, this covers CRM (Salesforce), ERP (Oracle) and subscription management (Zuora).
BCS Diploma in Business Analysis
IIBA Certified Business Analysis Professional
ABOUT AIRSWIFT
Airswift serves as a strategic partner to our clients in STEM industries. We offer a turnkey workforce solution to acquire, mobilise and employ top talent in over 70 countries. With 800 employees in over 60 offices worldwide, 7,000 contractors and a candidate database of 1.5m specialists, our geographical reach and pool of available talent, experience and expertise is unmatched in the industry. We are proud to serve as a trusted advisor to clients looking to expand their operations internationally and offer employer of record services, payroll outsourcing, as well as HR consulting.
Responsibilities:
- Perform onsite installations, implement continuous improvement programs, conduct parts overhauls, and carry out preventive maintenance, modifications, and repairs on equipment.
- Troubleshoot and resolve technical issues related to semiconductor equipment and systems, including computer systems, complex software, and networked or wireless systems.
- Coordinate logistics and communicate with customers on equipmentrelated issues.
- Address customer complaints and provide timely solutions to resolve their concerns.
- Report common customer complaints to management to facilitate future improvements.
- Monitor product performance and deliver regular update reports and feedback on customer service requests.
- Minimum a Degree or Diploma in Electrical/Electronic/Mechanical/Mechatronic Engineering with at least 2 years of field engineering experience within the semiconductor equipment or machinery space.
- Excellent communication and interpersonal skills to interact with customers and stakeholders across all levels.
- A highly motivated individual capable of working independently with minimal supervision.
- Strong employer branding, top 5 among their competitors.
- Attractive compensation and employees’ benefits
- New expansion role with visible career prospect and proven job stabilities.
Submit your resume to: isaac.pimentel@airswift.com with title "ServiceNow Colombia"
Job Summary:
The duties will primarily revolve around building software by writing code, as well as modifying software to fix bugs and errors, adapt it to new business requirements to improve performance and user experience. Involved in the full software development lifecycle (SDLC) as well as working with business partners and business analyst to help plan, design and delivery solution the solve business requirements.
Training & Experience Required:
- 5+ years’ experience as a ServiceNow developer.
- Experience implementing/configuring Service Catalog, Request Management, Incident Management, Configuration Management Database (CMDB), Asset Management, Change Management, Knowledge Management, Demand Management, Application Portfolio Management, Common Service Data Model, Virtual Agent, Configuring the IRE.
- Experience building catalog items with various workflows.
- Experience with designing/configuring ITSM using JavaScript, AJAX and HTML.
- Experience creating/configuring Business Rules, Client Scripts, UI Policies, UI Actions, and Access Lists in ServiceNow.
- Experience with integrations with these varieties of protocols: REST, SOAP, JDBC, and ODBC.
- Experience with workflow administration, ServiceNow reporting, form/UI configurations, notifications, data imports and custom scripting.
- Experience managing clone schedules.
- Experience with JAMF and SCCM Service Graph Connectors.
- Experience managing data with Tables, the CMDB, Import Sets, and Update Sets.
- Experience with developer peer review processes.
- Technology certifications in various software development platforms will be considered as experience is the related discipline.
- Previous healthcare experience preferred.