The Service Delivery Specialist has responsibility over the service delivery performance of an assigned portfolio of products. The objective is to ensure a high level of service quality throughout the job cycle of the assigned portfolio. The Role will have close collaboration with Operations coordinators, BDM, and sales functions.
JOB RESPONSIBILITIES
- Accountable for the overall job cycle of respective portfolio (design, planning, execution, incident investigations, job close)?, working closely with Operations Coordinators.
- Looks for and requests global equipment resources based on activity forecast.
- Technical custodian of job feasibility and risk management for respective portfolio?. Initiates and updates PRAs for complex/critical projects
- Supports BDM/Sales as applicable, e.g. for technical write-ups and performance data in global tenders?.
- Client in-site project management. Technical trouble shooting collaboration.
- Project planning management for technical documentation preparation and follow up.
- Other projects as assigned.
JOB QUALIFICATIONS
- Higher education
- Advanced English
- Project management skills are desirable.
ABOUT AIRSWIFT
Airswift serves as a strategic partner to our clients in STEM industries. We offer a turnkey workforce solution to acquire, mobilise and employ top talent in over 70 countries. With 800 employees in over 60 offices worldwide, 7,000 contractors and a candidate database of 1.5m specialists, our geographical reach and pool of available talent, experience and expertise is unmatched in the industry. We are proud to serve as a trusted advisor to clients looking to expand their operations internationally and offer employer of record services, payroll outsourcing, as well as HR consulting.
